PayPal transaction declined
Hi,
I have a customer who has had 3 transactions declined by PayPal for the same invoice.
I get an email from Cheddargetter telling me it will eventually cancel this users subscription if it can't take payment but how long does it wait for this?
Thanks,
Justin
Discussions are closed to public comments.
If you need help with Cheddar please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Marc Guyer on 16 Aug, 2011 02:45 PM
Hi Justin -- CG will try the transaction 5 times over 8 days and then will auto-cancel the subscription. However, in this case, I recommend you cancel the subscription immediately. For this customer, the declined reason is "Account [email blocked] is restricted". Usually that means PayPal thinks this account is being used fraudulently. You can manually cancel the subscription in the admin GUI.
Dean closed this discussion on 16 Jan, 2013 09:34 PM.