Payment declined emails but no others

Ron Pereira

09 Oct, 2013 11:41 PM

I don't understand. I receive payment declined emails, even though I have not setup a BCC for all emails.
It's the only one I receive.
I'd also like to receive all cancelled emails.

I don't want to receive bccs of all emails.

I guess I could bcc and create a rule that filters all the "good" ones to reduce noise...

  1. #1 Posted by Dean on 10 Oct, 2013 02:21 PM

    Hi Ron -- Are you referring to e-mails sent from CheddarGetter to you, or from you to your customers? According to your config, you should be receiving Bill Reminders, Pmt Receipt, Pmt declined, Pmt method expiring, and cancellation e-mails.

    As you're the account owner as well, you will receive all important notifications from CheddarGetter regarding the account.

    I guess I could bcc and create a rule that filters all the "good" ones to reduce noise...

    Notifications can be cumbersome for a few individuals like yourself who receive countless e-mails, but you're right - this is how we recommend organizing them to maintain sanity!

    Best regards,
    Dean

  2. #2 Posted by Ron Pereira on 14 Oct, 2013 05:52 PM

    I meant to me as the account owner, not as the customer. I'll try the bcc
    route.

    Ron

  3. Jess Pendley closed this discussion on 21 Nov, 2013 07:51 PM.

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