How many billing attempts after declined payment?

Elizabeth Crosbie

26 May, 2011 03:49 PM

Hi there,

I found a previous post that says CheddarGetter re-attempts every 2 days after a declined payment. Does this happen until the card goes through (or their card is updated and that goes through) OR is there a total number of tries and then is the subscription canceled at that point?

Thank you!
Elizabeth
Sustainability Dashboard Tools

  1. #1 Posted by Marc Guyer Support staff on 26 May, 2011 04:05 PM

    Hi Elizabeth!

    CG makes an attempt every 2 days for a total of 5 attempts or the payment is successful whichever comes first.

  2. Marc Guyer closed this discussion on 26 May, 2011 04:05 PM.

Discussions are closed to public comments.
If you need help with Cheddar please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

Recent Articles