billing question
One of my customers' payment recently declined. Normally you guys attempt payment a couple more times but I haven't noticed that you've tried again. Do I wait for you to tell me or do I manually reattempt?
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Support Staff 1 Posted by Marc Guyer on 28 Apr, 2011 07:30 PM
This happens ever 2 days by default. When was the last attempt?
2 Posted by sam on 28 Apr, 2011 07:44 PM
Cheddar attempted on 4/25 and it was declined due to insufficient funds. I haven't received any more notifications so I don't know if it went through on a subsequent attempt or if it's just sitting in limbo. See screenshot to see what I'm seeing.
Support Staff 3 Posted by Marc Guyer on 28 Apr, 2011 07:53 PM
Your screenshot shows it was approved on 4/28.
Dean closed this discussion on 16 Jan, 2013 04:58 PM.