I noticed that three declined card notices went out to a customer over the last 6 days, but the subscription hasn't been canceled. When does it actually cancel and how can this be configured? Thanks.
When do declined card reminders end up in cancelation?
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#1 Posted by Marc Guyer Support staff on 25 Mar, 2011 08:59 PM
Hi Joshua -- Transactions are retried 5 times over 8 days, then auto-canceled. This currently can't be configured.
Marc Guyer closed this discussion on 25 Mar, 2011 08:59 PM.