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Question regarding support response to Money exchange between two customers - December 22, 2009

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Pablo

23 Mar, 2011 02:57 PM

You respond the following at the end of a support ticket in December 2009:

I see. That makes a big difference. If both customers have a paid subscription, then yes, you can do it. The credit or debit would be added to the customer's current invoice and settled on the billing date. If several credits are added and make the balance on the current invoice less than zero, the negative balance is carried over to the next billing period.

This is the question I have:

What would we need to do to remove the "negative balance" for the client? Would it have to been manual or could we make it seamless with Paypal (for example) - allowing the customer to request the balance due him or her upon request?

Thanks for your help.

-P

1. Support Staff 1 Posted by Marc Guyer on 24 Mar, 2011 06:40 PM

   

   What would we need to do to remove the "negative balance" for the client?

   The only way to do this would be to issue a credit in the amount of the negative amount to offset to zero.

   Would it have to been manual

   Yes, or via the API.

   or could we make it seamless with Paypal (for example) - allowing the customer to request the balance due him or her upon request?

   That's an interesting thought. However, it's such an unlikely scenario, I don't think we'd ever get around to supporting such a feature. It would have to be something like Paypal, since you can't typically do that with traditional credit card processing.

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2. Marc Guyer closed this discussion on 24 Mar, 2011 06:40 PM.

3. Pablo Garcia re-opened this discussion on 24 Mar, 2011 07:48 PM

4. 2 Posted by Pablo Garcia on 24 Mar, 2011 07:48 PM

   

   Thanks Mark

   On Thu, Mar 24, 2011 at 2:41 PM, Marc Guyer <
   [email blocked]> wrote:

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5. Marc Guyer closed this discussion on 24 Mar, 2011 08:35 PM.