Followup from Twitter conversation
See attached. Just following up from this.
Essentially I need to have multiple subscriptions based on the service. A subscription user might pay quarterly for their subscription, but because they also have a domain name, they also need an annual domain renewal fee. How can we make this work without having to use a separate product?
Henry
Screen_shot_2011-02-21_at_12.52.51_PM.png
Discussions are closed to public comments.
If you need help with Cheddar please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Marc Guyer on 21 Feb, 2011 10:20 PM
Hi Henry -- You got me again.
Unfortunately, there isn't a good way to have a unique customer have multiple subscriptions running parallel on the same product account. You could use separate customer accounts (different customer code) and logically keep them connected on your end. That's obviously not ideal.
Another option is to use a job on your side to keep track of when a customer's domain renewal is due and add it to the quarterly invoice when the time comes. Again, not ideal.
Another option is to wait a few weeks or so for parallel one-time auxiliary transaction support. In this case, you would remember when a customer's renewal was due. When it comes due, tell CG and they would be billed immediately for the renewal.
2 Posted by Henry Weber on 21 Feb, 2011 10:39 PM
The auxiliary transaction support should do the trick. You think a max of 3
weeks away?
Henry
On Mon, Feb 21, 2011 at 2:21 PM, Marc Guyer <
[email blocked]> wrote:
Support Staff 3 Posted by Marc Guyer on 21 Feb, 2011 10:54 PM
We're looking at a max of 6. Likely in 4-5. Requirements are being finalized this week and development should begin shortly thereafter.
Dean closed this discussion on 16 Jan, 2013 04:08 PM.