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remaining "active" days after cancellation?

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nik

04 Feb, 2011 09:58 AM

Dear CheddarGetter,

I've been implementing a basic billing system, using the simulated gateway as I wait for my merchant / gateway account (I've put in a request through you guys to facilitate as well).

Suppose I have one user with an active subscription, i.e., in the response data for that customer -> subscriptions -> plans -> monthly plan -> isActive is 1 in the API.

When I cancel that user's subscription, I recon that isActive will remain at 1 until the end of the current billing period. Is that correct?

Also, how do I know how many days the user still has in his/her current billing period? Do I need to look at the next invoice date for that?

thank you,
kind regards,
Nik.

1. Support Staff 1 Posted by Marc Guyer on 04 Feb, 2011 05:48 PM

   

   Hi Nik -- plan->isActive doesn't really mean much. This is just a simple toggle for anything you'd like to use it for. It's generally used to indicated whether or not a plan is offered to the public.
   

   To determine if a customer's subscription is canceled, refer to the subscription->canceledDatetime. When a customer's account is canceled, it is immediately canceled. If you wish to allow the user to continue using your service after cancellation until the end of the period, you can do that by determining when the end of the billing cycle is.

   Also, how do I know how many days the user still has in his/her current billing period? Do I need to look at the next invoice date for that?

   The billingDatetime on the current invoice is the end of the current billing period.

   Do you mind if we make this thread public?

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2. 2 Posted by Nik Van den Wij... on 04 Feb, 2011 06:32 PM

   

   Hi Marc,

   Thank you for your reply! Please make this thread public if you'd like to.

   So when a subscription is canceled, should I always listen for the POST callback hook, or what value should I check when getting the user response upon login? Do I see if there is a cancel date present?

   Thanks,
   Kind regards,
   Nik.

   ======================
   Sent from my iPhone, please excuse any typos.

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3. Support Staff 3 Posted by Marc Guyer on 04 Feb, 2011 07:40 PM

   

   You may use the callback if you wish. However, you can just request the customer info on login as you suggest. If the current subscription record has a canceledDatetime, then they're canceled.

   Are you using an API wrapper?

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4. 4 Posted by Nik Van den Wij... on 04 Feb, 2011 09:45 PM

   

   Hi Marc,

   Yes, I'm using the CheddarGetter PHP wrapper on the backend in an Ajax setup...

   Thanks for your prompt replies!
   Kind regards,
   Nik.

   ======================
   Sent from my iPhone, please excuse any typos.

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5. Dean closed this discussion on 16 Jan, 2013 04:06 PM.