Recurring billing - declined card issues

Bob Howard

28 Sep, 2010 07:23 PM

I want to know how a declined card for a recurring invoice is handled 1) to re-invoice for the missed payment, 2)to get the account ready for the next billing date and 3) how much of this can be done by having the customer put correct information into the system via API

  1. #1 Posted by Marc Guyer Support staff on 28 Sep, 2010 07:26 PM

    CG will automatically reattempt the transaction a few times. If CG isn't successful, the subscription will be canceled. If the customer reenters credit card information, the "outstanding" invoice will be immediately billed.

  2. Marc Guyer closed this discussion on 28 Sep, 2010 07:26 PM.

  3. Bob Howard re-opened this discussion on 28 Sep, 2010 07:44 PM

  4. #2 Posted by Bob Howard on 28 Sep, 2010 07:44 PM

    I need a bit more information. Can the customer re-enter from my application (we know how to work with API) and after catching up on the 'outstanding' invoice, will the recurring invoice be reset to invoice on the original billing date.

  5. #3 Posted by Marc Guyer Support staff on 28 Sep, 2010 07:48 PM

    Can the customer re-enter from my application?

    Yes, just edit the subscription with new credit card information.

    after catching up on the 'outstanding' invoice, will the recurring invoice be reset to invoice on the original billing date?

    Yes.

  6. Marc Guyer closed this discussion on 28 Sep, 2010 07:48 PM.

  7. Bob Howard re-opened this discussion on 28 Sep, 2010 08:01 PM

  8. #4 Posted by Bob Howard on 28 Sep, 2010 08:01 PM

    Thanks. Do you offer, or plan to offer, any support for affiliate programs so my business associates can send me customers and I can track that they sent them?

  9. #5 Posted by Marc Guyer Support staff on 28 Sep, 2010 08:26 PM

    We do plan to offer an affiliate tracking service but I don't have an ETA for you. If you like, you can track which affiliate brought you a customer by tracking the affiliate with a customer metadata entry:

    http://support.cheddargetter.com/faqs/api-8/customer-meta-data

  10. Marc Guyer closed this discussion on 28 Sep, 2010 08:26 PM.

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