Customer Switching Plans
I have a monthly plan set up to bill $40 at the start (a setup fee of sorts) and $39/month (at the end of the month) thereafter. These customers get 4 "items" per month. I have a yearly plan that bills $349 immediately upon setup. These customers get 52 "items" per year.
What will happen if a Monthly Plan customer who is set to renew on August 26th switches to the Yearly Plan on September 1st? What will he pay and how will his "items" work out?
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1 Posted by Erik J. Barzesk... on 25 Aug, 2010 01:04 AM
FWIW, I apologize if this is answered elsewhere. I'm just looking for confirmation. What I told the guy was that if he switched plans he'd be billed the $39, get four "items" through September 26th, and then on September 26th would be billed $349 and get 52 for the next year. I think that's correct.
Support Staff 2 Posted by Marc Guyer on 26 Aug, 2010 01:55 PM
I'd need to examine your plans. It depends on your plan change config. You might find this article helpful:
http://support.cheddargetter.com/faqs/pricing-plans/pricing-plan-ch...
Dean closed this discussion on 16 Jan, 2013 02:57 PM.