Customer Switching Plans

Erik J. Barzeski

25 Aug, 2010 01:02 AM

I have a monthly plan set up to bill $40 at the start (a setup fee of sorts) and $39/month (at the end of the month) thereafter. These customers get 4 "items" per month. I have a yearly plan that bills $349 immediately upon setup. These customers get 52 "items" per year.

What will happen if a Monthly Plan customer who is set to renew on August 26th switches to the Yearly Plan on September 1st? What will he pay and how will his "items" work out?

  1. #1 Posted by Erik J. Barzesk... on 25 Aug, 2010 01:04 AM

    FWIW, I apologize if this is answered elsewhere. I'm just looking for confirmation. What I told the guy was that if he switched plans he'd be billed the $39, get four "items" through September 26th, and then on September 26th would be billed $349 and get 52 for the next year. I think that's correct.

  2. #2 Posted by Marc Guyer Support staff on 26 Aug, 2010 01:55 PM

    I'd need to examine your plans. It depends on your plan change config. You might find this article helpful:

    http://support.cheddargetter.com/faqs/pricing-plans/pricing-plan-ch...

  3. Dean closed this discussion on 16 Jan, 2013 02:57 PM.

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