"New Customers" Overview Chart
The numbers we are seeing on the "New Customers" Overview Chart (shown at https://cheddargetter.com/admin/product) don't match the data we have in our system. Your numbers appear too high in general, and we see spikes where we have none in our own data.
Please explain what you're actually measuring with this chart. Thank you.
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Support Staff 1 Posted by Marc Guyer on Aug 12, 2010 @ 07:33 PM
This is one of those annoying little things that we've been meaning to fix. We just did.
Marc Guyer closed this discussion on Aug 12, 2010 @ 07:33 PM.
Dan Kamins re-opened this discussion on Aug 12, 2010 @ 09:06 PM
2 Posted by Dan Kamins on Aug 12, 2010 @ 09:06 PM
Thanks for the quick fix. It looks more like what we'd expect based on our own data.
We're now trying to correlate your charts with our own data more closely. In your charts, is a "day" based on UTC, the logged in user's Time Zone, or some other TZ? (I changed my logged in user's TZ but the chart didn't change, so I'm not sure).
Also so we may avoid making potentially bad business decisions based on erroneous data, would you please verify that all the other data on that page is 100% accurate? And if not then please do remove it until corrected (and this as a general rule for any reports with known issues).
Thank you!
3 Posted by Daniel Richter on Aug 12, 2010 @ 09:21 PM
Hey CG team,
just to chime in.. it would be nice to set a custom timeframe for the analytics, for example, we're mostly interested in a "per month" snapshot, telling us how many new customers / cash invoiced we have in the current month. Currently is seem that the timeframe is ongoing.
Just a thought.
Daniel
4 Posted by chris on Aug 12, 2010 @ 10:07 PM
Agree - all our reports are monthly.
Also, I'd rather have no data than wrong data. Can you guys please remove anything else that's wrong in your UI? I'm sure glad I wasn't relying on that data to make any business decisions, which is what it's ostensibly there for...
Support Staff 5 Posted by Marc Guyer on Aug 13, 2010 @ 02:24 PM
Daniel -- We do intend to expand the reporting options, however currently the snapshot charts on the overview page are locked into a trailing 3 month range.
Marc Guyer closed this discussion on Aug 13, 2010 @ 02:24 PM.