How to cancel all active subscriptions (closing a service).

Peter Tiszavolgyi's Avatar

Peter Tiszavolgyi

18 Aug, 2020 07:20 PM

Hi,

Is there any way to cancel all the active subscriptions? We are planning to close down a platform with about 1,000+ active subscribers.

Thank you!

  1. Support Staff 1 Posted by Ozmara Arteaga on 24 Aug, 2020 01:41 PM

    Ozmara Arteaga's Avatar

    Hi Peter,

    I will bring this up to the team and get back to you as soon as I receive more information.

    Thank you!

  2. Support Staff 2 Posted by Ozmara Arteaga on 31 Aug, 2020 01:26 PM

    Ozmara Arteaga's Avatar

    Peter,

    In short, yes you can cancel all subscriptions by cancelling your account in Cheddar. It should delete all customer records and that will stop billing them. You can do this by logging into your account and going to product settings and then cancel accounts.

    We do not see your account linked to anyone. What account specifically are you asking about?

    Ozmara

  3. Ozmara Arteaga closed this discussion on 28 Sep, 2020 01:25 PM.

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