Andrea Barrios's Avatar

Andrea Barrios

03 Mar, 2020 07:08 AM

User paid yesterday and then downgraded today to a different plan. The difference for downgrading was credited to the account. However, the clients prefers a refund.
I made the refund already, how do I make sure the account doesn't have the credit still there?

  1. Support Staff 1 Posted by Marc Guyer on 16 Mar, 2020 02:04 PM

    Marc Guyer's Avatar

    Hi Andrea -- Sorry for the delayed response here. Were you able to resolve this?

    Unless the next invoice has already been transacted, you should still be able to remove the credit from the current invoice before it transacts. Find the invoice detail with the credit in the Cheddar UI and then locate the edit button (a small green pencil icon on the right). Upon clicking the edit button, you should see the credit detail. In the lower right corner of the detail modal, you should see a "Delete this credit" link.

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