Dunning

Sarah Marouan

26 Aug, 2019 12:47 PM

Hi there,

We have connected the cheddar integration to our reporting tool. Can we see how many users were dunning before they canceled? So, their account is canceled because of dunning.

Thanks in advance,
Sarah

  1. #1 Posted by Meghan Turner Support staff on 26 Aug, 2019 01:16 PM

    Hi Sarah,

    When a customer is canceled after dunning, typically the cancelReason is previous invoice outstanding and the cancelType is declined. Both of these parameters should be included in the information sent to your integration if you're using Zapier, a custom hook listener, or the API. Let me know if you have any other questions!

    Meghan

  2. #2 Posted by Sarah Marouan on 26 Aug, 2019 01:37 PM

    Hi Meghan,

    Thank you for the information.
    I will send this to our developers.

    Cheers,
    Sarah

  3. #3 Posted by Sarah Marouan on 26 Aug, 2019 01:51 PM

    Meghan, just another question. Can I see in Cheddar these users? So the cancelReason is previous invoice outstanding and the cancelType is declined ?

  4. #4 Posted by Meghan Turner Support staff on 26 Aug, 2019 02:10 PM

    Hi Sarah,

    Yes, pull up your list of canceled customers using the Customers search. Scroll down to the bottom of the page and select the XML viewing option. When you have the XML, do a page search (Press. Ctrl + F on Windows or ⌘ Command + F on Mac) for cancelReason.

    Meghan

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