Why wouldn't REMEMBER ME remember me?

christina frankola's Avatar

christina frankola

13 Mar, 2018 01:13 PM

I have to enter my username and password every time, despite checking the Remember Me box. What do I need to enable?

  1. Support Staff 1 Posted by Marcela Poffald on 13 Mar, 2018 09:41 PM

    Marcela Poffald's Avatar

    Hi Christina,

    To help safeguard the sensitive data Cheddar stores for you, our site can only hold on to your login information for a limited period of time. After the current web session in your Cheddar account times out (usually due to inactivity), your credentials are not saved. The 'remember me' checkbox will extend the amount of time that your web session remains active, but if it expires, you'll need to re-authenticate with your full set of credentials.

    Does that answer your question, Christina? Are you experiencing any other issues related to logging in?

    Marcela

  2. Marcela Poffald closed this discussion on 20 Apr, 2018 07:40 PM.

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