Maria Shoup's Avatar

Maria Shoup

12 Jan, 2018 08:46 AM

We will love to know the Total payment amount and why has delay been made in payment. This will enable us know how to resolve with the accounting department. Thank you.

  1. Support Staff 1 Posted by Meghan Turner on 12 Jan, 2018 05:32 PM

    Meghan Turner's Avatar

    Hi Maria,

    Sure, happy to help! Just to clarify, are you asking about disbursements to your bank account? The batch process that initiates a disbursement from your payment processing account runs several times per day, but it's possible for it to take up to 3 business days for funds to be received in your bank account. While some delay between the transaction being processed and getting the disbursement isn't unexpected, let me know if it's taking longer than 3 business days.

    In our logs, I'm seeing two pending disbursements for the 1/9/18 and 1/10/18. You should see those disbursements in your bank account within the next few business days. Does that answer your question, Maria? Let me know if I've misunderstood what you're asking for or if there's anything else I can do to help!


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