How can I get a report on Plan Changes within a specific period?
I see the total count on the home page but I don't see how to see who they were or set the period for say 30 or 60 days. Thanks for helping.
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Support Staff 1 Posted by Meghan Turner on 11 Dec, 2017 11:20 PM
Hi Aysia,
Cheddar doesn't have a built-in report for plan changes yet. It's something we'll definitely want to include in a future update, but in the meantime, you can use the subscription changed hook that Cheddar sends with something like Zapier to route that information to another platform to build a basic report.
Also, I noticed you have the subscription change customer communication emails enabled in Cheddar and you've configured a bcc address for all of your email notifications. You could take a look at the inbox where those notifications are being sent and search the results for subscription change emails to see recent plan changes.
Meghan
2 Posted by Aysia Wright on 11 Dec, 2017 11:24 PM
Thanks Meghan - Good to know it's coming. Can you tell what email address
I have bcc'd there?
Support Staff 3 Posted by Meghan Turner on 11 Dec, 2017 11:28 PM
Hi Aysia,
You've got [email blocked] and [email blocked] bcc'ed on all of your Cheddar customer communication emails. To take a look at this setting or make changes, just visit the customer communications page in your Cheddar account.
Meghan
4 Posted by Aysia Wright on 11 Dec, 2017 11:31 PM
Thanks!
Meghan Turner closed this discussion on 22 Dec, 2017 12:02 AM.