How can I get a report on Plan Changes within a specific period?

Aysia Wright's Avatar

Aysia Wright

10 Dec, 2017 04:57 PM

I see the total count on the home page but I don't see how to see who they were or set the period for say 30 or 60 days. Thanks for helping.

  1. Support Staff 1 Posted by Meghan Turner on 11 Dec, 2017 11:20 PM

    Meghan Turner's Avatar

    Hi Aysia,

    Cheddar doesn't have a built-in report for plan changes yet. It's something we'll definitely want to include in a future update, but in the meantime, you can use the subscription changed hook that Cheddar sends with something like Zapier to route that information to another platform to build a basic report.

    Also, I noticed you have the subscription change customer communication emails enabled in Cheddar and you've configured a bcc address for all of your email notifications. You could take a look at the inbox where those notifications are being sent and search the results for subscription change emails to see recent plan changes.

    Meghan

  2. 2 Posted by Aysia Wright on 11 Dec, 2017 11:24 PM

    Aysia Wright's Avatar

    Thanks Meghan - Good to know it's coming. Can you tell what email address
    I have bcc'd there?

  3. Support Staff 3 Posted by Meghan Turner on 11 Dec, 2017 11:28 PM

    Meghan Turner's Avatar

    Hi Aysia,

    You've got [email blocked] and [email blocked] bcc'ed on all of your Cheddar customer communication emails. To take a look at this setting or make changes, just visit the customer communications page in your Cheddar account.

    Meghan

  4. 4 Posted by Aysia Wright on 11 Dec, 2017 11:31 PM

    Aysia Wright's Avatar

    Thanks!

  5. Meghan Turner closed this discussion on 22 Dec, 2017 12:02 AM.

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