Control Bill Reminders based on Plan?

Andrew Wallace's Avatar

Andrew Wallace

11 Jul, 2017 02:33 PM

We have both Monthly and Annual plans.

I would like Bill Reminders sent out for our Annual plans but not for our Monthly plans.

Is that possible?


  1. Support Staff 1 Posted by Meghan Turner on 11 Jul, 2017 03:19 PM

    Meghan Turner's Avatar

    Hi Andrew,

    Not as of yet, but I can see how this would be a useful. You do currently have the options to create conditional email content that varies by plan type (check out the Email Notifications Knowledge Base article and email syntax reference for more info) and disable the bill reminder notifications for customer on free plans or disable bill reminders after a customer's initial bill, but disabling the bill reminders by billing frequency is something I can put on our to-do list for our next update to the email templates.


  2. 2 Posted by Andrew Wallace on 11 Jul, 2017 03:26 PM

    Andrew Wallace's Avatar

    That would be great. Some of the laws have updated in California in
    automatic renewing contracts. I'm not too worried about the Monthly
    subscriptions. I specifically turned off Bill Reminders because customers
    complained they were getting too many emails.

    But, on the Annual subscription, I think the user may need to be informed
    of the upcoming bill to enforce the payment and avoid a chargeback.


  3. Support Staff 3 Posted by Meghan Turner on 11 Jul, 2017 05:42 PM

    Meghan Turner's Avatar

    That's good to know, Andy! Thanks for the feedback on this. I'll make sure to communicate this additional information to our dev team.


  4. 4 Posted by Andrew Wallace on 05 Dec, 2017 04:03 AM

    Andrew Wallace's Avatar

    Hello, Any progress on this one? It would be ideal if we can send upcoming bill reminders on our Annual plans but not on our Monthly. Thank you, Andy

  5. Support Staff 5 Posted by Meghan Turner on 06 Dec, 2017 04:36 PM

    Meghan Turner's Avatar

    Hi Andy,

    This is still on our to-do list, but I'll see what I can do to bump it up in our development schedule. I'll keep you updated on our progress.


  6. Marcela Poffald closed this discussion on 11 Apr, 2018 04:07 PM.

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