Control Bill Reminders based on Plan?

Andrew Wallace

11 Jul, 2017 02:33 PM

Hello,
We have both Monthly and Annual plans.

I would like Bill Reminders sent out for our Annual plans but not for our Monthly plans.

Is that possible?

Thanks,
Andy

  1. #1 Posted by Meghan Turner Support staff on 11 Jul, 2017 03:19 PM

    Hi Andrew,

    Not as of yet, but I can see how this would be a useful. You do currently have the options to create conditional email content that varies by plan type (check out the Email Notifications Knowledge Base article and email syntax reference for more info) and disable the bill reminder notifications for customer on free plans or disable bill reminders after a customer's initial bill, but disabling the bill reminders by billing frequency is something I can put on our to-do list for our next update to the email templates.

    Meghan

  2. #2 Posted by Andrew Wallace on 11 Jul, 2017 03:26 PM

    That would be great. Some of the laws have updated in California in
    automatic renewing contracts. I'm not too worried about the Monthly
    subscriptions. I specifically turned off Bill Reminders because customers
    complained they were getting too many emails.

    But, on the Annual subscription, I think the user may need to be informed
    of the upcoming bill to enforce the payment and avoid a chargeback.

    Thanks,
    Andy

  3. #3 Posted by Meghan Turner Support staff on 11 Jul, 2017 05:42 PM

    That's good to know, Andy! Thanks for the feedback on this. I'll make sure to communicate this additional information to our dev team.

    Meghan

  4. #4 Posted by Andrew Wallace on 05 Dec, 2017 04:03 AM

    Hello, Any progress on this one? It would be ideal if we can send upcoming bill reminders on our Annual plans but not on our Monthly. Thank you, Andy

  5. #5 Posted by Meghan Turner Support staff on 06 Dec, 2017 04:36 PM

    Hi Andy,

    This is still on our to-do list, but I'll see what I can do to bump it up in our development schedule. I'll keep you updated on our progress.

    Meghan

  6. Marcela Poffald closed this discussion on 11 Apr, 2018 04:07 PM.

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