PayPal payment failure notices
Hi CG team
I have a quick question regarding whether the user will receive any notices (either from CG or PayPal) when their PayPal account does not have enough balance, or payment source etc after initial subscription. This may be a PayPal question, but you guys probably know about this.
Or is this something I need to handle on our end? Does the transaction webhook activate on failed transactions?
Regards,
Michael
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Support Staff 1 Posted by Marc Guyer on 14 Sep, 2012 01:48 PM
I'm not sure if PayPal does anything but CG can send emails for you when a payment fails or a payment method is expiring. Have you seen these docs?
http://support.cheddargetter.com/kb/operational-how-tos/email-notif...
The transaction webhook includes all transaction results.
2 Posted by michael on 14 Sep, 2012 11:10 PM
Ok, I have set payment declined emails up. Just wondering if there is anyway to simulate different kinds of transaction responses in the development environment?
Due to this, I'm wondering when and which hook to use to activate my internal resources for the customer. Currently I have my internal resources activated when the new subscription hook. Should I instead be doing this on successful transaction ?
Support Staff 3 Posted by Marc Guyer on 15 Sep, 2012 05:22 PM
Yup. You can simulate pretty much anything. Check out the kb article.
newSubscription hook will contain only successful new subscriptions. The transaction hook is fired for every transaction no matter the result. So, you'll probably want to use newSubscription/cancelSubscription/reactivateSubscription to activate/deactivate your internal resources.
4 Posted by michael on 21 Sep, 2012 01:43 AM
Ok that's good, since we already use newSubscription hook for activating secured resources.
Another PayPal (sort of related) question:
We've been getting a lot of declined payments through PayPal with the message "The payment can not be processed because no payment source is available".
Just wondering if you know on top of your head what this could mean? Many of the customers has replied saying they actually do have a credit card on file. Does this mean their card was rejected, or simply don't have one on file?
I tried replicating this when I subscribed myself without a credit card on my PayPal account but it wouldn't let me through during preapproval process and told me to add a credit card. Just wondering how it is possible that they continue through the preapproval process with no payment sources?
Perhaps I should be asking PayPal regarding this? Getting through to PayPal support is not straightforward unlike here :)
Support Staff 5 Posted by Marc Guyer on 21 Sep, 2012 02:10 PM
We get mixed explanations when we ask PayPal about that response. Usually the response is that PayPal's automatic security features rejected the transaction. No further information is provided. Since we're not the merchant, they wont discuss specifics. I suggest that you submit a support request to PayPal asking about a specific payment.
Dean closed this discussion on 23 Jan, 2013 04:41 PM.