A customer is in the dunning process but absolutely does not want the service to automatically downgrade, which will occur after two more attempts, based on my settings. So, to give them some grace time, should I:
-
waive the invoice and then later run the invoice or unwaive it?
-
add a credit to the account so that it won't downgrade and then somehow undo the applied credit to bill customer later (seems overly complicated), or
-
suspend the dunning process in some other way?
#1 Posted by Meghan Turner Support staff on 18 Oct, 2016 09:28 PM
Hi Brandon,
You can waive the invoice to give them some time to update their card information. There isn't a way to 'unwaive' an invoice, but you can issue a one-time invoice. One-time invoices happen outside of the customer's regular billing cycle, so you can bill the customer anytime after they've updated their card information for the amount of the invoice that you waived.
Meghan
#2 Posted by Brandon Elliott on 18 Oct, 2016 09:31 PM
Ok. thank you for the quick response.
Brandon Elliott closed this discussion on 18 Oct, 2016 09:31 PM.