Mixing monthly resetting tracked items with Prepaid Credits
Is it possible to mix payment plans that provide x tracked items a month, with the ability to buy additional x items?
For example, a free plan that provides 50 x a month, a basic plan that provides 500 x a month for $10, and a professional plan that provides 1000 x for $15 a month, for example.
Alongside this, we'd like to offer the user the ability to purchase additional X. For example, 1000 x for a one off payment of $20, which would not expire. This would used up first, and then the monthly amount would be used up.
We could see people on the free plan wanting to buy an additional amount, but not set up a full subscription.
I could see doing this with 2 different tracked items, monthly x and permanent x, and first doing an api call to try and reduce permanent x, and if that failed try to reduce monthly x. Perminant x would follow the prepaid credits description here (http://support.cheddargetter.com/kb/pricing-plans/pricing-plan-basics#tracked-items-examples-micro-billing) but having to do two API calls for each request could be annoying and introduce latency issues.
Is there a better way?
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1 Posted by Drew Songer on 14 Jun, 2016 02:58 PM
Hi Craig,
I think using two tracked items for this purpose adds too much complexity with out much benefit.
If you would like to have a monthly amount for an allotted amount of usage, I would suggest just using a tracked item with a soft usage limit. This is very similar to what you proposed except the tracked items are increased to a limit rather than decreased to zero.
Is there a specific reason why this credit model is desired?
Best,
Drew
2 Posted by Craig Willis on 15 Jun, 2016 07:25 AM
It's just the business model we felt would best suit our customers. We can imagine a number of people wanting to stick on a free account, (which would provide 50 x built in), and just purchase additional blocks when they needed them. But the majority will be happy to pay for a monthly resetting account.
I can't see another way to have one portion of the items resetting each month, and the other portion existing until used.
3 Posted by Drew Songer on 15 Jun, 2016 01:58 PM
You could always make the "free" plan a pay-as-you-go model like you have been describing and the other plans use a soft usage limit that resets.
You could definitely structure your pricing model in the way you have described with a permanent tracked item and a resetting tracked item; however, it would require multiple API calls, thus reducing the overall efficiency. Furthermore, we have found that requiring customer to buy prepaid credits creates a friction point that makes it easier for the customer to walk away from the purchase.
4 Posted by Craig Willis on 21 Jun, 2016 11:31 AM
We've decided to try with the two tracked items, but also monitor if the credits will actually used, and if not remove them and the tracked item they respond to. Thanks.
Drew Songer closed this discussion on 21 Jun, 2016 01:37 PM.