Dynamically generate credit card update URL in payment declined emails

Adam's Avatar

Adam

17 Jun, 2010 03:41 PM

Hi. When we have cards declined or expiration notices that go out, we'd love to include a URL such that clients could update their information. Is that supported natively in the app?

Thanks,
Adam

  1. Support Staff 1 Posted by Marc Guyer on 17 Jun, 2010 03:52 PM

    Marc Guyer's Avatar

    There is a "Customer Account URI" setting here: https://cheddargetter.com/admin/configuration/settings

    Then, in email templates, this value can be embedded using {$customerAccountUri}. You could attach anything to it that you choose (e.g., {$customerAccountUri}?myId={$customerCode}).

    For other vars not included in CG natively, you may choose to use the meta data feature: http://support.cheddargetter.com/faqs/api-8/customer-meta-data. Note the Using Meta Data in Email Templates section.

  2. 2 Posted by Adam on 17 Jun, 2010 03:59 PM

    Adam's Avatar

    Hi Marc,

    Quick question: What would a URL look like that would actually send someone
    to a CheddarGetter hosted page to do their update?

    Thanks!
    Adam

  3. Support Staff 3 Posted by Marc Guyer on 17 Jun, 2010 04:07 PM

    Marc Guyer's Avatar

    We don't currently support a CG-hosted page for this purpose. We are working on it right now, however. It should be available in 3-6 weeks. When that's complete, CG will generate the link for you in the email.

  4. Marc Guyer closed this discussion on 17 Jun, 2010 04:07 PM.

  5. Adam re-opened this discussion on 17 Jun, 2010 05:01 PM

  6. 4 Posted by Adam on 17 Jun, 2010 05:01 PM

    Adam's Avatar

    Excellent. That would be just what we need.

    Are there any plans to allow:

    1. Domain mapping (e.g. a CName pointing to your servers)
    2. SSL support in the case of domain mapping

    Thanks!
    Adam

  7. Support Staff 5 Posted by Marc Guyer on 17 Jun, 2010 07:26 PM

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    CNAME would require SSL. In that case, purchase of a certificate and manual server config would be required. That would incur a hefty upfront fee and a recurring charge. In other words, it is possible but there isn't a plan for it right now. If it was just CNAME, it would be seamless but SSL is required.

  8. Marc Guyer closed this discussion on 17 Jun, 2010 07:26 PM.

  9. Adam re-opened this discussion on 17 Jun, 2010 07:47 PM

  10. 6 Posted by Adam on 17 Jun, 2010 07:47 PM

    Adam's Avatar

    Sounds good. Thanks!

  11. Dean closed this discussion on 16 Jan, 2013 02:57 PM.

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