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Dunning Cycle

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Devendra

11 Aug, 2015 11:03 AM

Hello Team,

We have two question on dunning cycle

1) Whether dunning period has any effect on billing cycle ie if suppose billing cycle is 11 th of every month and if CG retries for five times and got successful on last try
then next billing date will be change to 16 of every month or it will remain same 11th for all future transactions.

2) Days between declined transaction retries . Please elaborate this .
For example consider a situation We want our customer cancellation request will be processed in the system after 5 days and 1 retry will occur daily for those 5 days.
So values should be following :

Days between declined transaction retries should be 1
Maximum retries before cancel : 5

Please confirm.

Regards,
Devendra

1. 1 Posted by Devendra on 12 Aug, 2015 04:58 AM

   

   Hello Team,

   Any update on this. As we are planning to apply Dunning period on our clients

   Regards,
   Devendra

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2. Drew Songer closed this discussion on 12 Aug, 2015 01:51 PM.