Do you support billing outside of the US?
Hello,
I am currently in the process of building a web app in Ireland,
with plans to expand to the UK eventually.
Can you please let me know if you support billing outside of the
US? What are your pricing plans in Euro?
Regards and Thanks,
Fiona
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Support Staff 1 Posted by Marc Guyer on 27 Jul, 2009 06:32 PM
Fiona -- Thanks for the question! It's certainly one we've thought about already but decided to hold off on implementing currency type support for now. We just talked about this again at lunch, in fact. The only technological barrier to supporting non-US credit cards is the billing address (zip code). We currently require a zip code but it's up to how you have your settings at the Gateway to decide whether or not transactions are declined for mismatched billing zip code. The currency type doesn't really matter since we're just passing around numbers. For the time being, you'd just have to deal with our short sightedness on the date and currency format.
As far as what our plans cost in Euros is concerned, we only publish the USD cost. The amount in Euros depends on the currency conversion at your card issuing bank at the time you are billed for the service.
Support Staff 2 Posted by Marc Guyer on 27 Jul, 2009 07:02 PM
Oh, yeah, and I forgot to mention why we've put this off. It's going to require some more legal expense here and I don't like to talk to lawyers. They're nice and all but... um...
3 Posted by neil.middleton on 28 Jul, 2009 12:20 PM
+1 for UK support. I'm assuming this limitation means that only US customers can purchase through cheddargetter?
Support Staff 4 Posted by Marc Guyer on 28 Jul, 2009 01:54 PM
Yes, currently that is the case. Once we jump the legal hurdles,
we'll open it up to non-US customers. In the meantime, you can signup
for a free account or follow us on twitter
http://twitter.com/cheddargetter and we'll let you know when that happens.
If you have a credit card issued by a US bank, you're good to go.
5 Posted by Tim Norris on 28 Jul, 2009 04:53 PM
I got so excited when I read about you guys! But then relaized that you only support authoize.net gateway which only supports US merchant accounts.
I was planning on using Protx as my gateway as I am based in Ireland too.
Come on guys - don't ignore us!! :)
Tim
Support Staff 6 Posted by Marc Guyer on 28 Jul, 2009 05:21 PM
Tim -- Thanks for the note. You are correct, we currently only
support the AuthorizeNet gateway. We do intend to support other
gateways in the future. It all depends on when we can find the time.
7 Posted by Tim Norris on 29 Jul, 2009 10:48 AM
Thanks for the reply Marc, although I am disappointed.
You offer more functionality than Spreedly and better pricing plans, yet they offer more gateway choices. I'm afraid I can't wait for you to 'find the time'.
I hope things go well for you.
Tim
Support Staff 8 Posted by Marc Guyer on 29 Jul, 2009 03:54 PM
Tim -- Again, thanks for your interest. "Find the time" is just a vague way of saying that we're not committing to a hard date for any one gateway implementation. I'll try to be more clear. We are open to suggestions on other gateways to implement. Once our first gateway implementation "settles in" during the beta period, we will begin implementing new gateways in order of importance. That order will be determined by considering customer demand (and CheddarGetter's potential increase in market share) and CheddarGetter's compatibility with the gateway in question. It looks like Protx will work but I can't promise a date at this time.
I can see how that could be disconcerting for folks but you now have all the information available so you can make an informed decision on a provider. I hope that you keep us in mind. Stay in touch and we'll let you know as we begin development on new gateways.
9 Posted by alan jones on 04 Aug, 2009 02:06 AM
I was excited to read that my beta access had been approved, only to run into this discussion on not supporting non-US cards. Well, at least I read it before I spent any time digging in.
Sorry Marc, most of Pollenizer.com's clients are either in rest-of-world or US-plus-rest-of-world. We specialise in helping early-stage web startups commercialise, and very often the key difference between loss-making and profit-making is internationalising* their platform. We can hardly give them that advice and then ask them to use a US-only platform for subscription services ;-)
If you were one of our clients, our advice to you would be the same: assuming all else is about equal, the first competitor to internationalise* professionally is usually the biggest by the time the market starts to plateau. If it can't be right now, you ought to make it a high priority.
There are loads of expat internationals working in the US in our industry. If you don't have time to address it yourself, recruit some to help. And/or get an offshore team like Pollenizer to add personwidth to your product management so you can get it done quicker, cheaper.
I'll go follow CheddarGetter on Twitter, but well worth you harvesting me and the other requesters on this thread for a follow-up email when you're able to support multiple currencies/cards.
Cheers and best of luck!
Support Staff 10 Posted by Marc Guyer on 04 Aug, 2009 02:42 PM
Alan -- Thanks for the advice. We'll be supporting other gateways soon and other languages down the road. Keep in touch!
11 Posted by Paul Reijnierse on 13 Aug, 2009 09:04 AM
Hi Marc,
First of all, a big thumbs up for the service, I think it fits quite some of the needs that startups like me and my own team have. But then again I have to agree with Tim and Alan that international support is of key importance. We are based in Amsterdam, and even though the USA is the major market for us, we simply can't neglect the customers from the rest of the world.
If you would support creditcards from outside the US, Cheddargetter would be our first choice for implementation. For now I am sorry to say that it is a no go for us. I will keep following you guys and hope it will not take you too long since I wouldn't like to implement another service first and then maybe switch to your service later.
Good luck!
Paul
Support Staff 12 Posted by Marc Guyer on 13 Aug, 2009 12:22 PM
Paul -- Thanks for the interest! The only limitation to using CG
outside of the US is the merchant account. Since AuthorizeNet is only
capable of working with merchant accounts in US dollars, you can use
the system if you have a merchant account from a US bank.
Do you have any suggestions for a gateway provider that would support
you? We're always interested in hearing about which service people
would like to use or are already using.
13 Posted by conan on 08 Dec, 2009 06:11 PM
Hello Marc,
There seem to be two issues in this thread
It looks like (1) is resolved - on your "configuring Authorize.net" page, you mention "If you accept non-US cards ..." and special configuration steps for supporting non-US cards.
Am I right? And is there any news on (2) ?
cheers
- conan
Support Staff 14 Posted by Marc Guyer on 08 Dec, 2009 06:25 PM
Conan -- Yeah you're correct. Paying with non-US credit cards via CG has always been possible. As far as supporting non-US merchant accounts, this will require support of a new gateway. We are currently considering paypal or several traditional gateway options.
Do you (or anyone else following this thread) have any preferences on traditional gateways that support non-US merchant accounts?
15 Posted by Saxon Koger on 14 Jan, 2010 03:52 PM
PayPal support would be awesome!
Support Staff 16 Posted by Marc Guyer on 14 Jan, 2010 05:25 PM
A paypal integrated solution would require your customer to leave your application and go to paypal, then back to your application. This is something that we would very much like to avoid. Using a traditional gateway is more professional and will save you money.
17 Posted by Saxon Koger on 14 Jan, 2010 05:55 PM
Mac,
Thanks for the response. But with PayPal Websites Payments Pro you can just use them like you would auth.net and the customer never has to leave your site. That is what paypal told me when I called them.
https://www.paypal.com/cgi-bin/webscr?cmd=_wp-pro-overview-outside
your thoughts?
-Saxon
Support Staff 18 Posted by Marc Guyer on 14 Jan, 2010 06:02 PM
You are correct but paypal website payments pro is simply a
traditional gateway with paypal's name on it. It comes with the same
underwriting process as any other gateway.
19 Posted by Saxon Koger on 14 Jan, 2010 08:54 PM
Mac,
Agreed, the under witting is the same, however its much cheaper / simple with more flexibility if you can tie in to Pay Pal. If I purchased your system with my current setup I would be paying you, Auth.net, and my merchant services at my bank. So a total of 3.
If I could tie your system into PayPal...then I would only have to pay you and them...it would save me a VERY substantial percentage on transaction fees. Then once my money is in paypal I can drop it into any bank account that I want which gives me a lot better flexibility.
-Saxon
Support Staff 20 Posted by Marc Guyer on 14 Jan, 2010 10:58 PM
Hmm... I can't imagine it would be significantly cheaper if at all. Traditional gateway service and merchant accounts are almost a commodity so the fees are pretty much the same across the board. The difference can be the discount rate. If you're already using paypal and have been for a while then the underwriting can be faster since you have a history with them and they can see how many chargebacks you've had and your volume, etc. If they determine that your risk is low, your discount rate can be lower but not by much.
Support Staff 21 Posted by Marc Guyer on 14 Feb, 2010 03:36 PM
I got crazy over the weekend and busted out an integration with http://planetauthorize.com/. If you're interested in trying that out, you can check out their prices for a non-US account here: http://www.planetauthorize.net/pricing-international.html. You can apply for an account there too but in the meantime, you could just request a test account here: https://www.planetauthorize.net/tinc?key=IK7KK4X8&formname=gateway_test_account. Then we can work together to get it configured and run some tests as early as late this week.
On paypal, I recently wrote a lengthy post: http://support.cheddargetter.com/discussions/questions/99-paypal
Saxon -- Regarding paypal website payments pro: paypal requires displaying 'express checkout' as an option for payment if using payments pro. Express Checkout is incompatible with recurring payments.
22 Posted by bobharrison on 08 Mar, 2010 04:27 PM
Hi, can anyone update me and let me know if and when I would be able to use CG in the UK?
Many thanks,
Bob
Support Staff 23 Posted by Marc Guyer on 16 Mar, 2010 05:18 PM
We're no longer working with PlanetAuthorize. They have been generally unresponsive and difficult to work with. We do, however, have a better and lower cost alternative for you. Please start a private discussion here when you are ready to go. We'll work with you to get things going.
Marc Guyer closed this discussion on 18 May, 2010 01:54 PM.