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Accept AMEX

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Yannis Psarras

01 Jun, 2015 03:15 PM

Hi,

We have a client that wants to pay with AMEX and he said that the payment isn't going through.
I have read in one of your support articles that AMEX is accepted, no?
His email is: [email blocked]

Thanks,
Panos

1. Support Staff 1 Posted by Marc Guyer on 01 Jun, 2015 04:09 PM

   

   Hi Yannis -- CG can accept amex but whether or not your PayPal Pro account is capable of it is up to PayPal. Amex is different than VISA/MC on the merchant account side and is typically a different setup process. Get in touch with your rep at PayPal to get setup with amex processing.

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2. 2 Posted by Panos Melissaro... on 01 Jun, 2015 04:45 PM

   

   Hi Marc,

   This customer cannot pay through paypal, it keeps canceling his account
   after the payment.
   We went through the payment together and everything seemed to be working.
   He chose the plan, he entered Paypal and made the payment. After that he
   received a message that the payment was successful and then he keeps
   getting emails that his account was cancelled.
   Please advise, as he is waiting to make the payment.

   Email: [email blocked]

   Thanks,

   *Panos **Melissaropoulos*
   Business Dude
   *Moosend.com <http://Moosend.com>*
   email: [email blocked]
   Mob: +30 6946682810
   Tel: +30 2118508505
   Like us on facebook <https://www.facebook.com/moosend>
   Follow us on twitter <https://twitter.com/moosendapp>

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3. Support Staff 3 Posted by Marc Guyer on 01 Jun, 2015 07:56 PM

   

   Hi Panos -- The error we're getting back from PayPal for this payment is:

   The payment can not be processed because no payment source is available

   That means the paypal account doesn't have a way to make the payment. The only option we have is for the customer to contact paypal to inquire why this is happening.

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4. 4 Posted by Panos Melissaro... on 01 Jun, 2015 10:41 PM

   

   Hi Marc,

   The client has contacted paypal and the payment went through. Paypal needed
   some kind of verification because it was an international payment?

   Thanks,

   *Panos **Melissaropoulos*
   Business Dude
   *Moosend.com <http://Moosend.com>*
   email: [email blocked]
   Mob: +30 6946682810
   Tel: +30 2118508505
   Like us on facebook <https://www.facebook.com/moosend>
   Follow us on twitter <https://twitter.com/moosendapp>

   • Edit

5. Marc Guyer closed this discussion on 02 Jun, 2015 01:20 PM.