On a related note, how do I change the pricing plan for a single customer? How does CG determine whether or not to charge them when the change occurs?
EDIT: This discussion is a bit outdated. See this KB article for more information about plan changes.
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#1 Posted by Marc Guyer Support staff on 14 Sep, 2009 01:44 PM
Frank -- Sorry for the delayed reply.
If you update the customer (or the subscription only), you can change the plan. There are two considerations for how CG determines when the customer gets charged for the new plan:
#2 Posted by Frank Koehl on 14 Sep, 2009 05:20 PM
Thanks, Marc. That's what I needed.
#3 Posted by Marc Guyer Support staff on 14 Sep, 2009 05:28 PM
No problem. Let me know if you have any concerns about this behavior. We had some long discussions on the subject. In summary, you can handle prorating using custom debits/credits.
Marc Guyer closed this discussion on 14 Sep, 2009 05:28 PM.
Frank Koehl re-opened this discussion on 18 Sep, 2009 04:04 PM
#4 Posted by Frank Koehl on 18 Sep, 2009 04:04 PM
Based on some more planning on my end, I actually think you guys are going in the right direction. Keeping the billing simple is best for everyone involved, cause there's no room to misunderstand. Since the process is simpler, it's easier to code, thus less chance for bugs and errors.
Besides, if it works for 37 Signals, I think it can work for me.
http://basecamphq.com/help/account/#refund_policy
#5 Posted by Marc Guyer Support staff on 18 Sep, 2009 09:30 PM
You've got it. We can think of edge cases all day long but that doesn't create much value. Billing your customers doesn't have to be complicated.
Marc Guyer closed this discussion on 18 Sep, 2009 09:30 PM.