Email Configurations

jena.lawing

31 May, 2012 03:05 PM

Hi Guys,

Some of our plans are bill as prepays. For example, they pay $1000 upfront and we deduct their monthly charges according to their usage from that amount. We are now sending Bill Reminder emails and these type of customers do not need to receive a reminder, as their invoice balance is 0.00. Is there a way to edit these emails for this group, without disturbing other customers NOT on a prepay plan.

Thanks!
--Jena

  1. #1 Posted by adam on 04 Jun, 2012 04:36 PM

    Hi Jena,

    You can use the variable {$plan.code} to customize a section of that email to only be visible to customers on certain plans.

    For instance, you could do something like:

    {if $plan.code eq 'NOT_PREPAID'} Regular bill reminder stuff.
    {/if}

    {if $plan.code eq 'PREPAID'} You're all paid up, thanks.
    {/if}

    Here is some more info about using these tags:
    http://support.cheddargetter.com/kb/operational-how-tos/email-notif...

    And the syntax reference:
    https://cheddargetter.com/admin/emails/syntax/type/NewSubscription/...

    Hope that helps!
    Adam

  2. #2 Posted by jena.lawing on 06 Jun, 2012 02:56 PM

    Hi Adam,

    Is there a way for end users to unsubscribe from the emails??

    Thanks!

    Jena

  3. #3 Posted by adam on 06 Jun, 2012 07:34 PM

    As of now there is not. Since billing considered critical to operations, our emails are deemed "Operational" and therefore are not required to include unsubscribe links.

  4. jena.lawing closed this discussion on 19 Jun, 2012 04:35 PM.

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