PayPal; what happens on payment failure?
Hi,
Edging ever closer to actually implementing CG :).
I can't find any documentation on how CG reacts when a PayPal charge fails (one time invoice or recurring bill).
Does the subscription go in the cancelled state immediately? Is there a retry/tolerance? Does it cancel it at all?
We'd like to allow some leeway before service cancellation if a credit card in PayPal has expired or something, and I'm wondering whether this may be managed on CG side or we whether should do it on our side.
Thanks.
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Support Staff 1 Posted by Marc Guyer on 25 May, 2012 08:38 PM
CG retries recurring subscription transactions up to 4 times (total of 5) over 8 days. Auto-cancelation occurs after the 5th decline. One-time invoices are never auto-retried.
2 Posted by Alex on 26 May, 2012 01:02 AM
Thanks, exactly the info I was looking for.
Marc Guyer closed this discussion on 26 May, 2012 12:14 PM.