Past Usage History in Invoices?
Previous customer invoices are available via API and include a record of all charges including when users exceeded their tracked item allowances.
What we would like to see in addition to this is a record of all of their tracked item usages at billing time even if such usage did not incur a charge (i.e. under included amount). Since many of the tracked items are periodic, this information is lost the instant the bill is generated.
As this could increase the amount of data for each invoice, perhaps a checkbox option at the product level to "record all usage with invoice?" would be appropriate?
If there is another way to access this information (if it is even stored at all), please let us know. Thank you.
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Support Staff 1 Posted by Marc Guyer on 15 May, 2012 09:27 PM
Hi Dan -- We have the data but it's nowhere to be found in the GUI or API after an invoice period has ended. For example, for this customer, the item quantities for the period
2012-04-14 21:52:38 - 2012-05-14 21:52:38
were:2 Posted by Dan Kamins on 15 May, 2012 09:33 PM
Good to know it's still around. Might there be any easy way to make it accessible via API? I suggested including it in invoices, but maybe even simpler just a separate API call to load this data for a specific customer?
Because we push "add item quantity" to CG, and CG closes the period on its own and zeroes out the periodics, you are essentially the authoritative accounting of usage. This is why we would like to have access to these statistics, e.g. to check "how many widgets does customer X use on average each month".
Thank you.
Dean closed this discussion on 22 Jan, 2013 10:35 PM.