How can I make a credit for a canceled subscription?
One of my customers was charged when he shouldn't have been. I have now canceled the subscription, so the system isn't allowing me to give him a credit. How can I give him a credit?
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Support Staff 1 Posted by Marc Guyer on 26 Apr, 2010 04:33 PM
A canceled subscription is effectively dormant in the CG admin interface unless it is reactivated with valid credit card information.
You always have the option to issue a partial credit or a full refund via your gateway account merchant interface.
Marc Guyer closed this discussion on 26 Apr, 2010 04:33 PM.