Tracked Item "Reset" question

Ka Wai Cheung's Avatar

Ka Wai Cheung

Feb 06, 2012 @ 07:41 PM

I wanted to confirm one thing about tracked items, setting the "Reset" field to true.

Does this mean the quantity of the tracked item gets reset to 0 upon each billing cycle, or upon a 30-day cycle? In other words, if we sign up a user and set their initialbilldate out 90 days (e.g. giving them 90 days free), does the tracked item get set to 0 after 30 days or after the first bill on Day 90?

Thanks!
-Ka Wai

  1. 1 Posted by adam on Feb 07, 2012 @ 03:33 PM

    adam's Avatar

    Hi Ka Wai,

    It resets on the first day of the next billing cycle, so scenario #2 in your example (after 90 days).

    AQ

  2. 2 Posted by Ka Wai Cheung on Feb 07, 2012 @ 03:35 PM

    Ka Wai Cheung's Avatar

    Great. Thanks Adam!

  3. adam closed this discussion on Feb 07, 2012 @ 03:59 PM.

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