If a customer does not pay a monthly invoice....
Does that trigger the cancellation post-hook?
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1 Posted by adam on 27 Dec, 2011 03:16 PM
Hi Miles,
Yes. By default, CheddarGetter retries a declined payment every couple of days. After a few attempts, the customer's subscription is auto-cancelled.
If you have enabled our email notifications, you can try to avoid this by reminding them their payment is due, or sending automated notifications when their payment method is expiring.
Adam
adam closed this discussion on 27 Dec, 2011 03:16 PM.
Miles Richardson re-opened this discussion on 29 Dec, 2011 08:17 AM
2 Posted by Miles Richardso... on 29 Dec, 2011 08:17 AM
Thanks Adam.
Now, what if a customer cancels their subscription in the middle of the period? Does the cancellation hook send immediately, or when their next invoice is due? (which they obviously won't pay because they cancelled)
Support Staff 3 Posted by Marc Guyer on 29 Dec, 2011 10:38 PM
Cancellation hooks are sent immediately upon cancellation regardless of the reason.
Marc Guyer closed this discussion on 29 Dec, 2011 10:38 PM.