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UK Support?

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Sebastien Powell

07 Dec, 2011 11:01 AM

Hi,

I'm interested in using your solution for our business: www.flavrbox.com

We're based in the UK and I wanted to check whether that's an issue at all?

Thanks,

Seb

1. Support Staff 1 Posted by Marc Guyer on 07 Dec, 2011 03:54 PM

   

   It's not. We have two solutions for UK merchants. 1) Ogone gateway -- they can help you with a merchant account. 2) CheddarGateway with a Payvision merchant account.

   Contact Ogone directly if you want to go that route. For Payvision, you can fill out the attached form.

   • PreCheck_Form_2.3.pdf 417 KB
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2. 2 Posted by Sebastien Powel... on 13 Dec, 2011 06:12 PM

   

   Hi Mark,

   Thanks for the quick reply.

   We currently use Paypal Website Payments Pro as both our payment gateway and merchant account. Is there any way we can use Papyal as the merchant account with CheddarGetter? Or would we need to open a new merchant account with either Ogone or PayVision?

   Also, I've been playing around with a dummy account and was wondering; if we use the hosted payment pages solution rather than integrating via the API, are customers able to make changes to their account afterwards? (e.g. pause subscription, change payment or shipping details etc).

   Thanks,

   Seb

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3. 3 Posted by adam on 15 Dec, 2011 09:53 PM

   

   Hi Seb,

   We have not had any UK customers successfully use Website Payments Pro from the UK. The issue that they have run into is that Paypal requires a £30000 transaction history before approving an account for reference transactions (which are necessary for granting CheddarGetter or any other billing system third-party permissions). They see reference transactions as high risk and don't enable them by default.

   That said, if you have a long-standing history with Paypal, you could definitely contact them directly and ask them to turn on reference transactions. In that case, you would be able to use Website Payments Pro with CheddarGetter.

   The alternatives are Ogone and Payvision, you are correct.

   And yes, you can send customers to an /update url by passing in their customer code. From there they can make those changes to their subscription.
   http://support.cheddargetter.com/kb/hosted-payment-pages/hosted-pay...

   Thanks,
   Adam

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4. Dean closed this discussion on 18 Jan, 2013 03:56 PM.