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Elyssia Schtaklef

24 Jun, 2014 07:09 PM

Hi there, is there a way to export members who's accounts were canceled due to the card on file expiring? If so, would the export include their email address and reasons why the account was canceled?

1. 1 Posted by Jess Pendley on 24 Jun, 2014 07:36 PM

   

   Hi Elyssia --

   You can export your cancelled customers on your admin page. I've attached a sample of what information is included in the csv.

   If you need anything else, please let me know.

   • customers.csv 50.3 KB
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2. Jess Pendley closed this discussion on 24 Jun, 2014 07:36 PM.

3. Elyssia Schtaklef re-opened this discussion on 24 Jun, 2014 10:29 PM

4. 2 Posted by Elyssia Schtakl... on 24 Jun, 2014 10:29 PM

   

   Hi Jess - Thanks for the info. I see how you to export canceled members
   using the advanced search under the Customers tab. How do we see only
   members who were canceled because their cc card expired though?

   Elyssia

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5. 3 Posted by Jess Pendley on 25 Jun, 2014 02:02 PM

   

   Hi Elyssia --

   Unfortunately, there's no way to pull those records by the reason for cancellation.

   However, for future purposes you could set up a hook to listen for that event and log that information in a way you see fit (Google Spreadsheet, etc).

   If you need anything else, please let me know.

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6. Jess Pendley closed this discussion on 25 Jun, 2014 02:02 PM.

7. Marc Guyer re-opened this discussion on 25 Jun, 2014 02:10 PM

8. Support Staff 4 Posted by Marc Guyer on 25 Jun, 2014 02:10 PM

   

   Hi Elyssia -- You could infer that an account was canceled due to expired card based on the data in the CSV. If the ccExpirationDatetime is shortly before the cancel date, then the likely reason for the cancellation is expired card.

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9. Jess Pendley closed this discussion on 11 Aug, 2014 01:46 PM.