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Changing a Pricing Plan for a Customer paying with Paypal

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Jane

14 Nov, 2011 04:42 PM

How do we process a pricing plan change for a customer who is paying with Paypal?

When I try to switch the customer's pricing plan, the required fields are for credit card information which we don't have if the customer has paid with Paypal. How do we go about this?

Jane

1. Support Staff 1 Posted by Marc Guyer on 14 Nov, 2011 08:53 PM

   

   Hi Jane -- It's not currently possible to use the GUI to change a subscription when the payment method is PayPal. This is only possible via the API.

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2. 2 Posted by Jane on 27 Jan, 2012 05:17 PM

   

   Hi, I came across the same problem, prompting me to revisit this discussion. If we don't change this pricing plan, the customer will be billed the unwanted amount every cycle. If it isn't possible to change the pricing plan, what do you suggest we do if a customer paying with Paypal wants to change his pricing plan?

   Thanks for your time. I look forward to your response!

   Jane

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3. Support Staff 3 Posted by Marc Guyer on 27 Jan, 2012 09:26 PM

   

   Hi Jane -- There actually is a workaround if you use hosted pages but you don't seem to be using hosted pages. The API call is actually fairly simple. Here's a quick example using cUrl:

   curl -u "[your_username]:[your_password]" -d planCode=[new_plan_code] https://cheddargetter.com/xml/customers/edit-subscription/code/[your_customer_code]/productCode/[your_product_code]
   

   I know that's not ideal but it's something. Really the best way for this to work is for the customer to be able to do it him/herself. Doesn't your app enable the customer to signup/upgrade/downgrade, etc?

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4. Dean closed this discussion on 18 Jan, 2013 09:33 PM.