Applying credits
I have a customer with an outstanding invoice due to billing failure. The invoice was due to bill on 11/9/11. The current invoice is due on 12/9/2011. I want to add a credit to the outstanding invoice so that it does not bill, but the "Add/Credit" charge button only allows me to add a credit to the current invoice. Is there anyway to add a credit to the outstanding invoice so that Cheddar Getter will not attempt to charge the card for that invoice anymore?
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Support Staff 1 Posted by Marc Guyer on 14 Nov, 2011 08:51 PM
Hi Ryan -- If the bill date on an invoice is in the past, it's not possible to modify it currently.
Dean closed this discussion on 18 Jan, 2013 03:21 PM.