Editing Customer Communication Templates

Kim Wren's Avatar

Kim Wren

04 Jun, 2018 08:39 PM

We used to be able to edit our templates in CG with a WYSIWYG editor. That is no longer the case, we have to dig through the code, and the preview is wonky.

Is this a bug? Or is this a change that is staying?

Thank you,

  1. Support Staff 1 Posted by Meghan Turner on 04 Jun, 2018 10:20 PM

    Meghan Turner's Avatar

    Hi Kim,

    We're looking into it. Get back to you shortly with more information!


  2. 2 Posted by Marcela Poffald on 05 Jun, 2018 04:18 PM

    Marcela Poffald's Avatar

    Hi Kim,

    Sorry it's taken us a bit to get back to you on this. I've checked with the team, and Cheddar has never offered a WYSIWYG editor, but if the preview functionality isn't working properly, that's definitely something we should look into. Could you give me a bit more detail on what problems you're having with previewing events? What happens when you click "Preview" and then select an event to preview?


  3. 3 Posted by Marcela Poffald on 19 Jun, 2018 03:04 PM

    Marcela Poffald's Avatar

    Hi Kim,

    We haven't heard from you in a while on this issue, so I'm going to go ahead and close this discussion. If you're still having issues with the preview functionality, please let us know! Just reply to this discussion and it'll automatically reopen. Thanks!


  4. Marcela Poffald closed this discussion on 19 Jun, 2018 03:04 PM.

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