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Re: Cookies pop up

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Aysia Wright

31 May, 2018 09:54 PM

Just an FYI that this comes up with every page I look at on CG, every time I access it. I click Accept, or X and it just keeps doing it. I assume that's not the intent? Using Chrome.

1. Support Staff 1 Posted by Meghan Turner on 31 May, 2018 10:02 PM

   

   Hey Aysia,

   We had a couple of other people notice this as well and we're working on a solution! I'll let you know when we've got a fix in place.

   Meghan

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2. 2 Posted by Aysia Wright on 31 May, 2018 10:08 PM

   

   Thanks - not a big deal just figured you would want to know as it's a
   little obnoxious :)

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3. 3 Posted by Wes Wagner on 01 Jun, 2018 08:29 PM

   

   Hey Aysia,

   We just adjusted how our cookies work--it looked like it was a problem with how they were caching.

   Do you mind clearing your cookies, clearing your cache, and accepting the cookies again? The banner should go away after.

   If the issue persists, please let us know.

   Thank you!

   Wes

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4. Wes Wagner closed this discussion on 01 Jun, 2018 08:29 PM.

5. Aysia Wright re-opened this discussion on 01 Jun, 2018 08:31 PM

6. 4 Posted by Aysia Wright on 01 Jun, 2018 08:31 PM

   

   Ugh. Hate clearing my browser as all passwords go away! OK. I will at
   some point. Until then I will just ignore it :)

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7. 5 Posted by Wes Wagner on 01 Jun, 2018 08:57 PM

   

   Aysia,

   Actually, you should only need to clear Cheddar-specific cookies to get it working.

   How to clear Cheddar-specific cookies on Chrome:

   1) Click Chrome menu on browser toolbar.
   2) Select Settings > Show advance settings > Content > Cookies > See all cookies and site data
   3) Remote all Cheddar-related cookies.

   That should do it! You can keep all of your passwords. :)

   I'm sorry for the confusion. Let us know if the issue persists or you need anything else.

   Wes

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8. Wes Wagner closed this discussion on 01 Jun, 2018 08:57 PM.

9. Aysia Wright re-opened this discussion on 01 Jun, 2018 08:59 PM

10. 6 Posted by Aysia Wright on 01 Jun, 2018 08:59 PM

    

    Great! Thank you :)

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11. Wes Wagner closed this discussion on 04 Jun, 2018 09:02 PM.