Can't add tracked item
2 things:
1) I was getting a 500 error, but figured out it's because I'm trying to update the quantity of a tracked item that I'm not actually tracking. This should not return a 500 error, should it?
2) I'm going in and trying to add a tracked item to a free plan and when I click "Add Tracked Item" it just brings me to a blank white page.
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1 Posted by adam on 12 Dec, 2011 07:19 PM
Hey Ben,
I'm not sure about #1, will ask Marc and get back to you.
As for the tracked item, I just added an item to your Squad Dev "Team Free Dev" plan with no problem. I'm not sure what the problem could be on your end, but it may be browser-related?
AQ
2 Posted by Ben Serrette on 12 Dec, 2011 07:29 PM
Weird. I've tried a few times and it will let me add items except when I try to add Users/USERS/5/7/not monthly
Support Staff 3 Posted by Marc Guyer on 13 Dec, 2011 01:09 PM
Hi Ben -- It looks like we have a data problem there. We enforce in code that each plan has the same tracked items. However, it seems that you were able to add the USERS item to all plans on the Squad (dev) account except the TEAM_FREE_DEV plan. This shouldn't be possible. We can fix the data for you but we'd like to fix this bug so it doesn't happen again. Can you shed any light on what happened there? Was the TEAM_FREE_DEV plan added later? Was it added in a different way?
4 Posted by Ben Serrette on 13 Dec, 2011 03:16 PM
So, are you saying that upon creation, the TEAM_FREE_DEV plan should have already had the USERS tracked item attached to it?
The TEAM_FREE_DEV plan was added later, but I don't think I did anything different to add it. Just the same old way through the control panel there.
Support Staff 5 Posted by Marc Guyer on 14 Dec, 2011 08:12 PM
That's correct. It appears that we have a bug there.
I see that you've successfully added a new plan with the correct items. Do you need anything else?
6 Posted by Ben Serrette on 14 Dec, 2011 08:14 PM
It's been taken care of. Thanks for the help.
adam closed this discussion on 14 Dec, 2011 08:39 PM.