Canceled account is still sending Bills and Requesting Payment from Customers
I tested Cheddar for a client some months ago and canceled as they found another solution that fit their needs better.
However today the canceled Test account just sent out bills to customers...
Screen captures below
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1 Posted by Michael Wells on Apr 21, 2016 @ 07:50 PM
How do I delete all of my account information permanently?
2 Posted by Drew Songer on Apr 22, 2016 @ 01:39 PM
Hi Michael,
You received an email because only one of your product accounts was canceled.
BASIC_GYM_MEMBERSHIPwas canceled, butBROJO_MEMBERSHIPwas not. I can go ahead and cancel the latter for you if you like.Best,
Drew
3 Posted by Michael Wells on Apr 22, 2016 @ 08:46 PM
Thanks Drew, I think I understand- in the interface the messaging is somewhat confusing,
It reads "Your account is currently canceled" rather than "This product is currently canceled"
We're not using Cheddar and I was attempting to close the account completely. It wasn't clear that I need to go into each product and click Cancel Account on each product individually.
I've done that now, but it still seems to be keeping data and my personal user account open. There isn't any "delete my data" option under "Your Account". Can you please check and make sure it's all closed out and cleaned up? Thanks!
Drew Songer closed this discussion on May 03, 2016 @ 03:43 PM.