customer 3232. I am trying to cancel his account or wipe outstanding and canceled payments clean and switch him to a free plan so I can sign him up for a new yearly plan.
It is not letting me switch him to a free plan no matter what I do this very frustrating. Please help.
cancel account
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#1 Posted by Marc Guyer Support staff on 03 Mar, 2016 07:39 PM
Hi again -- I've reactivated this subscription for you.
Marc Guyer closed this discussion on 03 Mar, 2016 07:39 PM.
avremel raitman re-opened this discussion on 03 Mar, 2016 08:59 PM
#2 Posted by avremel raitman on 03 Mar, 2016 08:59 PM
Hi Marc,
Thank you. However I still can't switch him to a free plan for some reason.
#3 Posted by Marc Guyer Support staff on 03 Mar, 2016 09:28 PM
Hmm... This appears to have something to do with the subscription having an Apple In-App Purchase payment method. The team is going to have to dig deeper on this one. We'll get back to you when we know more.
#4 Posted by avremel raitman on 03 Mar, 2016 09:32 PM
ok. Thank you
#5 Posted by avremel raitman on 03 Mar, 2016 09:52 PM
Hi Mark,
I was able to sign him up fro the yearly plan but it did subtract $4.99
which was prorated which I wanted to avoid by switching to free first.
If you can let me know if this is an isolated case or this can effect more
accounts in some ways I would appreciate it.
Thanks for your quick responses.
#6 Posted by Marc Guyer Support staff on 11 Mar, 2016 02:33 PM
Hi avremel -- We've deployed an update that addresses this issue. You should be able to switch to a free plan now when the current payment method is an apple in-app purchase.
Marc Guyer closed this discussion on 11 Mar, 2016 02:33 PM.