I need to just delete a client's card data. Not replace it with new data, just remove it entirely. Is this possible?
Can you delete client card information
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#1 Posted by Drew Songer on 22 Feb, 2016 08:49 PM
Hi Shawn - Removing a credit card is a somewhat involved process. What is the benefit of removing a card? Has the customer just requested to terminate service?
-Drew
#2 Posted by Shawn Smith on 22 Feb, 2016 09:05 PM
Sometimes they do request that we remove all of their data. In this case,
we're trying to resolve an issue with our software communicating with yours
and wanted to test if the issue was related to the process of editing
existing info.
It would be nice to have this ability so we can honor privacy/information
removal requests.
#3 Posted by Drew Songer on 23 Feb, 2016 02:28 PM
If you just need to remove all of their data, you can delete the customer record in CG. You can find a "Delete This Customer" link in bottom right of the of the customer's edit profile page.
Drew Songer closed this discussion on 22 Apr, 2016 02:22 PM.