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void failed

Jeff Branc's Avatar

Jeff Branc

05 Nov, 2015 11:09 PM

I'm trying to issue a refund and its giving me the option to Void it. However, when i try i get this message:
Void failed.
(500:1000) An unrecognized gateway error occured

The invoice #18565 and customer code is fa65d800d9d0f0e21b305eb883672d6573a8e916

  1. Support Staff 1 Posted by Marc Guyer on 08 Nov, 2015 02:28 PM

    Marc Guyer's Avatar

    Hi Jeff -- Sorry for the difficulty with this void. This is a known issue that comes up only very infrequently. You should be able to refund the transaction now.

  2. Marcela Poffald closed this discussion on 11 Apr, 2018 03:59 PM.

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