Home → Problems →

I'm not getting BCC copies of Notification Emails to users

• Edit

clay

08 Sep, 2015 08:10 PM

I've set my account to send me copies of emails my customers get (in the General Settings) but I'm not getting copies of those.

Any idea why?

1. Support Staff 1 Posted by Marc Guyer on 08 Sep, 2015 08:25 PM

   

   Hi Clay -- The email account you've used to send this request does not have access to a product account in CheddarGetter. This makes it very difficult for us to provide you with timely and accurate support. In the future, please use a valid user account to register new support requests. More on that here:

   http://support.cheddargetter.com/kb/operational-how-tos/managing-us...

   To start answering your question, we'll need to know the product account you're referring to and we'll need to confirm that you have access to that product account.

   • Edit

2. 2 Posted by Credentials-NOC... on 09 Sep, 2015 09:47 PM

   

   I'm VERY confused. I clicked the Support link from being logged into my account.
   Support shows I"m logged in with a valid account.

   My account's email is: [email blocked]
   The company is : Bungalow Software
   Here is my Dashboard link:
   https://cheddargetter.com/admin/product/index/productId/d3828b52-0007-11e1-baa3-40403c39f8d9
   the Product is Speech & Language Subscription (USD)

   • Edit

3. Support Staff 3 Posted by Marc Guyer on 09 Sep, 2015 10:21 PM

   

   You were logged in as [email blocked] which is an unverified account created back in Feb.

   Until recently, your BCC config included the [email blocked] address. I confirmed in our logs that that address was blocked at our SMTP provider since it had a previous hard bounce response back in Feb (relaying denied). I've cleared that block in case you want to use it in the future.

   • Edit

4. Marcela Poffald closed this discussion on 11 Apr, 2018 03:59 PM.