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404 Customer Not Found

• Edit

Lyle Holmes

26 Aug, 2015 07:51 PM

In simulator mode; getting 422 (6000) and 404 (customer not found) errors.
I understand the 422 -- invalid card number not being processed (I assume). However, we're struggling with the 404. The code shouldn't be looking for a customer but adding a customer -- new order.
Thoughts on resolving the error?

1. Support Staff 1 Posted by Marc Guyer on 26 Aug, 2015 08:01 PM

   

   Hmm... we don't log 404 request param details so it might be difficult for me to help. The data I have shows that you've run a few POST requests recently that have returned the 404 response. Do you know what that response body says? It could be that you're trying with an invalid planCode or planId value in the POST params.

   • Edit

2. 2 Posted by Lyle Holmes on 26 Aug, 2015 08:56 PM

   

   Okay; I think we see the problem on our end.

   We just submitted a transaction and it's showing up in Auth.net but not in
   our CG account. Can you see if you see a transaction for Lars Larson
   at 26-Aug-2015
   13:40:31?

   ​The 404 code, "customer not found" -- is that a Auth.net CIM error or a CG
   error?

   Also, if everything is working correctly, the new customer is created in
   both CG and Auth.net/CIM. Correct?​

   *Lyle Holmes*
   *President*

   *iSpeakVideo <http://www.ispeakvideo.com>*

   ​206.792.5855 direct​
   855.547.7325 x45 toll free
   866.241.3824 fax

   iSpeakVideo
   6100 219th Street SW, Suite 480
   Mountlake Terrace, WA 98043

   Mailing Address:
   Post Office Box 25864
   Seattle, WA 98165

   • Edit

3. Support Staff 3 Posted by Marc Guyer on 26 Aug, 2015 09:02 PM

   

   Yes, I see a declined signup for that person. When a signup has an underlying transaction and that transaction is declined, the customer is not created in CG. This is so the customer can try signing up again in the same way with a new card and be successful. Now that your auth.net account is live, you'll want to use a real card to try a real signup. Once you've completed that live test, you can void the transaction and delete the customer to keep things cleaned up.

   • Edit

4. 4 Posted by Lyle Holmes on 26 Aug, 2015 09:04 PM

   

   Great. Very helpful. We will test again. I'd like to leave this thread
   open. Thanks.

   *Lyle Holmes*
   *President*

   *iSpeakVideo <http://www.ispeakvideo.com>*

   ​206.792.5855 direct​
   855.547.7325 x45 toll free
   866.241.3824 fax

   iSpeakVideo
   6100 219th Street SW, Suite 480
   Mountlake Terrace, WA 98043

   Mailing Address:
   Post Office Box 25864
   Seattle, WA 98165

   • Edit

5. 5 Posted by Lyle Holmes on 26 Aug, 2015 09:36 PM

   

   Marc,

   Good progress here. We are in live mode and it's working. Customer added to
   CG and CIM; transaction approved. Whew!

   The problem/question now:

   1) We are using code shown below for the chargeCode, quantity and
   eachAmount. This specifies the $1/$2 for subscription and setup. But the
   actual charge was $6 -- double the actual amount. (These are just test $).
   Do we need to specify the charge codes, qty, eachAmount for the pricing
   plan? Or is subscribing to the planCode sufficient and CG automatically
   adds the amount to the invoice based upon the pricing plan?

   'charges' => array(
   0 => array(
   'chargeCode' => 'HOSTING_INTERACT_DIS_RECURRING',
   'quantity' => '1',
   'eachAmount' => '1'
   ),
   1 => array(
   'chargeCode' => 'SETUP_INTERACT_FIRST_DIS',
   'quantity' => '1',
   'eachAmount' => '2'

   2) Does deleting the customer from CG also delete the customer from
   CIM/Auth.net?

   Thanks.

   *Lyle Holmes*
   *President*

   *iSpeakVideo <http://www.ispeakvideo.com>*

   ​206.792.5855 direct​
   855.547.7325 x45 toll free
   866.241.3824 fax

   iSpeakVideo
   6100 219th Street SW, Suite 480
   Mountlake Terrace, WA 98043

   Mailing Address:
   Post Office Box 25864
   Seattle, WA 98165

   • Edit

6. 6 Posted by Lyle Holmes on 26 Aug, 2015 09:42 PM

   

   thought the attached screenshot might help

   *Lyle Holmes*
   *President*

   *iSpeakVideo <http://www.ispeakvideo.com>*

   ​206.792.5855 direct​
   855.547.7325 x45 toll free
   866.241.3824 fax

   iSpeakVideo
   6100 219th Street SW, Suite 480
   Mountlake Terrace, WA 98043

   Mailing Address:
   Post Office Box 25864
   Seattle, WA 98165

   • CG-trans.PNG 38.3 KB
   • Edit

7. Support Staff 7 Posted by Marc Guyer on 27 Aug, 2015 01:11 PM

   

   Hi Lyle --

   Do we need to specify the charge codes, qty, eachAmount for the pricing plan? Or is subscribing to the planCode sufficient and CG automatically adds the amount to the invoice based upon the pricing plan?

   The plan is like a pricing template -- the charges are added automatically. That's just one of the conveniences of pricing plans.

   Does deleting the customer from CG also delete the customer from CIM/Auth.net?

   Yes.

   • Edit

8. 8 Posted by Lyle Holmes on 27 Aug, 2015 01:19 PM

   

   Great. Thanks Marc,

   So we don't have to specify the charge codes for the specific plan...that's
   why we are getting double charges on the invoice we are calling both the
   planCode and the individual charge codes.

   However, we also use items in the same plan. For items (obviously?) we need
   to specify the item code, qty, and price. Correct?

   Thanks.

   • Edit

9. Support Staff 9 Posted by Marc Guyer on 27 Aug, 2015 01:29 PM

   

   So we don't have to specify the charge codes for the specific plan...that's why we are getting double charges on the invoice we are calling both the planCode and the individual charge codes.

   That's correct.

   However, we also use items in the same plan. For items (obviously?) we need to specify the item code, qty, and price. Correct?

   Also correct, this is how you can add the quantity of the item(s) on signup. You can also change an item quantity on-demand throughout the life of the subscription using the add-item-quantity, remove-item-quantity, and set-item-quantity API endpoints.

   • Edit

10. 10 Posted by Lyle Holmes on 27 Aug, 2015 01:41 PM

    

    Terrific...I think we are on track. Thanks.

    • Edit

11. Marc Guyer closed this discussion on 27 Aug, 2015 01:42 PM.