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question about declined cards and what happens

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Tariehk Geter

07 Jul, 2015 06:26 PM

Hi,

1.

Say if a customer credit card is declined and then we send a few emails and then eventually they update their credit card. Does CG automatically stop emailing them and does their account automatically get brought up to date and we do not have to do anything?

2.

I have the same question as in number one regarding expired credit cards, is there account automatically brought up to date?

Thanks

1. Support Staff 1 Posted by Marc Guyer on 08 Jul, 2015 12:35 PM

   

   Hi Tariehk -- The answer is yes to both questions.

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2. Marc Guyer closed this discussion on 08 Jul, 2015 12:35 PM.