Outstanding invoices

Nicolas PINAULT

23 Nov, 2011 03:21 PM

Hello,

For testing purpose we temporaly change our plan as a recurring plan (2€ per day). We yestarday created a customer (named "Phil Bad" - https://cheddargetter.com/admin/customers/invoice-history/id/364e4e...) that has change from "Free Trial" to "Synchroteam". The first payment and invoice is OK (Invoice #267) but the today invoice (#268) is on "Outstanding" status and the payment has not been done.
Can you explain me?

Thanks and regards

Nicolas PINAULT
Synchroteam

  1. #1 Posted by Marc Guyer Support staff on 25 Nov, 2011 11:01 PM

    An invoice can be "outstanding" without a transaction attempt if the billing date for the invoice has passed but CG's billing engine has not yet transacted the invoice.

  2. Nicolas PINAULT closed this discussion on 07 Dec, 2011 11:06 AM.

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