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Accidentally deleted a customer profile - Will their credit card still be billed?

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Giovanni Lozano

17 Jun, 2015 05:10 PM

Hello - I accidentally deleted a customer's profile on cheddar getter (By the way, an 'Are you sure you want to do this' alert for something of this magnitude might be a good idea).

Two questions, 1. Will this cancel their subscription, and stop their credit card from being charged? 2. If this does not cancel their subscription, how can i do this now that the profile has been deleted?

Thank you all su much for any feedback in advance.

1. Support Staff 1 Posted by Marc Guyer on 18 Jun, 2015 12:59 PM

   

   Hi Giovanni -- There is a confirmation step when deleting a customer. See attached.

   If a customer record is deleted, it is gone and cannot be recovered.

   • Screen_Shot_2015-06-18_at_8.57.45_AM.png 102 KB
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2. 2 Posted by Giovanni Lozano on 18 Jun, 2015 01:53 PM

   

   Thanks for getting back to me. Will the profile being deleted also cancel
   their subscription? Meaning he will not continue to get charged on that
   credit card?

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3. Support Staff 3 Posted by Marc Guyer on 18 Jun, 2015 02:35 PM

   

   When a customer is deleted, neither the customer record nor any related data exists, so it cannot be charged. There is no customer. There is no subscription. There is no credit card. There is no spoon.

   This is starting to sound like a discussion about existentialism.

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4. 4 Posted by Giovanni Lozano on 18 Jun, 2015 02:38 PM

   

   Haha Marc, you are awesome. Thank you for getting back to us and answering
   our questions.

   Have a fantastic day.

   Gio

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5. Marc Guyer closed this discussion on 18 Jun, 2015 02:42 PM.