Can't print invoice (my invoice for CG - not my customer's invoice).
invoice
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#1 Posted by Marc Guyer Support staff on 16 Jun, 2015 06:11 PM
Hi Tom -- Invoices are sent via email to the account owner email address.
Marc Guyer closed this discussion on 16 Jun, 2015 06:11 PM.
tom hicks re-opened this discussion on 16 Jun, 2015 06:15 PM
#2 Posted by tom hicks on 16 Jun, 2015 06:15 PM
We may have missed the invoice for last month (May) so when I click on the invoice in the "Your CG Bil"l list it doesn't do anything. Tried in Opera and IE but could it be a browser setting or something?
#3 Posted by Marc Guyer Support staff on 16 Jun, 2015 06:20 PM
I just resent it. It goes to
[email blocked].#4 Posted by tom hicks on 16 Jun, 2015 09:19 PM
Normally I get those forwarded to me but maybe that is broken on our side - or going to spam box. In any case shouldn't you be able to reprint the invoice from the invoice history?
On 6/16/2015 1:20 PM, Marc Guyer wrote:
#5 Posted by Marc Guyer Support staff on 17 Jun, 2015 01:12 PM
We only produce invoice content in the context of an html email. If you need to print it, you can print the email. Our intention is to add functionality to the admin gui to enable you to resend the email to yourself but it's currently low priority.
I can confirm that the resend yesterday was not bounced and was received by your MX. Beyond that, you can check your spam or your forwarding config. I can resend it for you whenever you need.
#6 Posted by tom hicks on 17 Jun, 2015 01:58 PM
Narc,
It was our spam blocker that was the problem. If you can send it one more time that would be great.
Sorry for the trouble.
Thanks!
Tom
#7 Posted by Marc Guyer Support staff on 17 Jun, 2015 02:04 PM
Just did, Tom. Let us know if we can help further.
Marc Guyer closed this discussion on 17 Jun, 2015 02:04 PM.