Payment declined
Hi,
We have a client trying to purchase a monthly plan. In his
account i can't see the plan nor any transactions declined.
We have received though emails informing us that the payment was
declined.
Can you please check and let us know what's happening?
Thanks
A transaction failed to process for Moosend via PayPalPro.
The customer has been notified via email about the declined transaction with instructions to remedy the problem.
We will continue to attempt the transaction over the next several days or so but eventually we'll give up and the customer's subscription will be canceled.
CUSTOMER
name: Jared Alfonso Jared Alfonso
record:
https://cheddargetter.com/admin/customers/get/id/853bb9f8-fd94-11e4...
email: [email blocked]
plan: 50k_V2
method: mc ***9508
TRANSACTION
id: 150bbda8-0570-11e5-aca1-005056a548e6
date: 2015-05-28T19:31:08+00:00
amount: 150.00
memo:
response: declined
reason: The transaction was declined
ERROR
422:6000 - The transaction was declined
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Support Staff 1 Posted by Marc Guyer on 28 May, 2015 08:00 PM
This is a plan change. The plan change failed due to the declined transaction.
Meghan Turner closed this discussion on 22 Jul, 2016 04:55 PM.